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KSEBL power cut complaint number, WhatsApp & app

Kerala State Electricity Board Limited — state owned distribution licensee in Kerala.

Area served: Entire state of Kerala except small licensee pockets (e.g. Thrissur Corporation area, Munnar, Cochin SEZ).

How to report a power cut to KSEBL

KSEBL

Kerala State Electricity Board Limited

Verified 2026-09-04
How to escalate a KSEBL complaint

Forward the complaint number to your group so nobody has to search for it mid-outage.

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The WhatsApp number 9496001912 accepts complaints only (no voice calls or SMS). Caution for Thrissur: the area within Thrissur Corporation limits is reported to be served by a separate licensee, Thrissur Corporation Electricity Department, with KSEB serving the rest of the district; this split was not verified from an official page in this pass, so Thrissur is kept mapped to KSEB.

Complaint not fixed? How to escalate

Every distribution licensee in India must run a Consumer Grievance Redressal Forum, and every state has an Electricity Ombudsman above it. Work up the ladder; keep your complaint number from step one.

  1. 1

    KSEB section office / Assistant Engineer

    Register on 1912 (press 11 for complaint registration with your 13-digit consumer number), WhatsApp 9496001912 or the web self-service portal; approach the section office if unresolved.

  2. 2

    Consumer Grievance Redressal Forum (CGRF), KSEBL

    Three regional forums (Southern, Central, Northern); petition in Form-A within the time limit if the section office does not resolve it.

  3. 3

    Electricity Ombudsman, Kerala

    Appeal in Form-B to the Electricity Ombudsman, Near Gandhi Square, DH Road, Kochi 682016; phone 0484-2346488.

    www.keralaeo.org

Sources

Power Watch is independent and not affiliated with KSEBL. Numbers change — if one here is wrong, Tell usand we'll fix it.