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WBSEDCL power cut complaint number, WhatsApp & app

West Bengal State Electricity Distribution Company Limited — state owned distribution licensee in West Bengal.

Area served: All of West Bengal outside the CESC (Kolkata/Howrah) licence area and the DVC / Durgapur Projects industrial pockets, including Siliguri, Asansol and most of Durgapur.

How to report a power cut to WBSEDCL

WBSEDCL

West Bengal State Electricity Distribution Company Limited

Verified 2026-09-04
How to escalate a WBSEDCL complaint

Forward the complaint number to your group so nobody has to search for it mid-outage.

Share on WhatsApp

By SMS: Register your mobile number with WBSEDCL; 'No Power' complaints can then be lodged by missed call from the registered number (details under 'Know More' on the Contact Us page).

The WhatsApp number 8900793100 is for reporting network defects/dangers with photo and location. WBSEDCL warns it never asks consumers to call a number via SMS/WhatsApp about disconnection; genuine SMS sender IDs end in -WBSEDCL-P/S/T. Durgapur township has pockets served by Durgapur Projects Ltd and DVC. The unofficial domain wbsedcl.com.in is not the official site.

Complaint not fixed? How to escalate

Every distribution licensee in India must run a Consumer Grievance Redressal Forum, and every state has an Electricity Ombudsman above it. Work up the ladder; keep your complaint number from step one.

  1. 1

    WBSEDCL helpline / Customer Care Centre

    Call 19121 (24x7), lodge a complaint via the Vidyut Sahayogi app or the online docket page, or visit the local Customer Care Centre.

  2. 2

    Grievance Redressal Officer / Central Grievance Redressal Officer, WBSEDCL

    Escalate an unresolved docket to the GRO of the concerned region, then the CGRO at Vidyut Bhavan, Salt Lake, Kolkata.

  3. 3

    Electricity Ombudsman, West Bengal (WBERC)

    Appeal if dissatisfied with the GRO/CGRO order or if the licensee does not comply within 100 working days. Phone (033) 2962 3752, wbercombudsman2012@gmail.com.

    www.wberc.gov.in/about-ombudsman