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Tata Power Mumbai power cut complaint number, WhatsApp & app

The Tata Power Company Limited (Mumbai Distribution) — private distribution licensee in Maharashtra.

Area served: Parallel distribution licence over about 485 sq km of Mumbai from Colaba to Mira-Bhayandar, overlapping the BEST and AEML areas; roughly 8 lakh consumers.

How to report a power cut to Tata Power Mumbai

Tata Power Mumbai

The Tata Power Company Limited (Mumbai Distribution)

Verified 2026-09-04
How to escalate a Tata Power Mumbai complaint

Forward the complaint number to your group so nobody has to search for it mid-outage.

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Tata Power is a second licensee in Mumbai: consumers choose between Tata Power and BEST (island city) or AEML (suburbs). 19123 is Tata Power Mumbai's own short code. Only 19123 and 1800-209-5161 could be verified on tatapower.com; the WhatsApp channel could not be verified and is left null.

Complaint not fixed? How to escalate

Every distribution licensee in India must run a Consumer Grievance Redressal Forum, and every state has an Electricity Ombudsman above it. Work up the ladder; keep your complaint number from step one.

  1. 1

    Tata Power customer care / Internal Grievance Redressal Cell

    Call 19123 or 1800-209-5161, or raise the complaint via the customer portal or app; escalate to the IGRC if unresolved.

  2. 2

    Consumer Grievance Redressal Forum (CGRF), Tata Power Mumbai

    File with the Tata Power CGRF if the IGRC does not resolve within MERC timelines.

  3. 3

    Electricity Ombudsman (Mumbai), MERC

    Representation within 60 days of the CGRF order. 606-608, Keshva Building, Bandra Kurla Complex, Bandra (E), Mumbai 400051; 022-26592965.

    merc.gov.in/electricity-ombudsman/

Sources

Power Watch is independent and not affiliated with Tata Power Mumbai. Numbers change — if one here is wrong, Tell usand we'll fix it.