BEST power cut complaint number, WhatsApp & app
Brihanmumbai Electric Supply and Transport Undertaking — government department distribution licensee in Maharashtra.
Area served: Mumbai island city (south Mumbai from Colaba up to Mahim and Sion); a municipal undertaking of the Brihanmumbai Municipal Corporation.
How to report a power cut to BEST
BEST
Brihanmumbai Electric Supply and Transport Undertaking
- 022-22085888Electric supply complaints - South Mumbai
- 022-22082875Electric supply complaints - South Mumbai (alt)
- 022-24145888Electric supply complaints - North Mumbai
- 022-24114891Electric supply complaints - North Mumbai (alt)
- 022-24101517Customer care - North (Dadar)
- 022-23771839Customer care - South
- +91 7208836089WhatsApp
- Register a complaint online
- miBEST app:AndroidiPhone
- www.bestundertaking.com
Forward the complaint number to your group so nobody has to search for it mid-outage.
No toll-free/1912 number is published by BEST; complaints go to zonal landlines or ward fuse-control centres (each with its own WhatsApp number). The WhatsApp number above is the general customer-care WhatsApp shown on the complaints page. Tata Power also holds a parallel licence in the BEST area.
Complaint not fixed? How to escalate
Every distribution licensee in India must run a Consumer Grievance Redressal Forum, and every state has an Electricity Ombudsman above it. Work up the ladder; keep your complaint number from step one.
- 1
BEST fuse-control centre / Internal Complaint Redressal System (ICRS)
Call the supply-complaint number for your zone or register online; ward-wise fuse-control centre numbers and WhatsApp numbers are listed at bestundertaking.com/contact-detail-for-off-supply-message.asp.
- 2
Consumer Grievance Redressal Forum (CGRF), BEST
Approach the BEST CGRF if the ICRS complaint is not resolved within MERC timelines.
www.bestundertaking.com/assets/pdf/Procedures_for_Redressal_Of_Consumer_Grievences.pdf - 3
Electricity Ombudsman (Mumbai), MERC
Representation within 60 days of the CGRF order. 606-608, Keshva Building, Bandra Kurla Complex, Bandra (E), Mumbai 400051; 022-26592965.
merc.gov.in/electricity-ombudsman/
Sources
- customercare.bestundertaking.com/complaints.asp
- www.bestundertaking.com/contact.asp
- www.bestundertaking.com/contact-detail-for-off-supply-message.asp
- customercare.bestundertaking.com/
- play.google.com/store/apps/details?id=com.best.miBEST.Droid&hl=en_US
Power Watch is independent and not affiliated with BEST. Numbers change — if one here is wrong, Tell usand we'll fix it.