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AEML power cut complaint number, WhatsApp & app

Adani Electricity Mumbai Limited — private distribution licensee in Maharashtra.

Area served: Mumbai suburbs (roughly Bandra to Dahisar and Sion/Kurla to Mankhurd) plus Mira-Bhayandar; the largest of the three Mumbai distribution licensees.

How to report a power cut to AEML

AEML

Adani Electricity Mumbai Limited

Verified 2026-10-16
How to escalate a AEML complaint

Complain to @Adani_Elec_Mum on X

AEML answers complaints on X, and a public post is on the record. We write it; you post it from your own account.

@Adani_Elec_Mum No power in Mumbai for over an hour. Please look into it and restore supply. powerwatch.live/in/discom/adani-electricity-mumbai #PowerCut #Mumbai

Post on X

Keep your account or RR number out of the public post; if @Adani_Elec_Mum asks for it, send it by DM.

Forward the complaint number to your group so nobody has to search for it mid-outage.

Share on WhatsApp Facebook X

Formerly Reliance Infrastructure (Reliance Energy) Mumbai distribution business; acquired by Adani in 2018 and renamed Adani Electricity Mumbai Ltd. 19122 is AEML's own short code (not 1912). 19122 (toll-free, 24x7) and WhatsApp 9594519122 verified on adanielectricity.com/contact-us on 2026-10-16; SMS and online-complaint URL not verified and left null. Mira-Bhayandar added to this discom's cities (AEML licence area); parts of the city may also be served by MSEDCL/Tata Power.

Complaint not fixed? How to escalate

Every distribution licensee in India must run a Consumer Grievance Redressal Forum, and every state has an Electricity Ombudsman above it. Work up the ladder; keep your complaint number from step one.

If the supply was out longer than your state allows, the discom may owe you compensation. What you can claim, and how.

  1. 1

    AEML customer care / Internal Grievance Redressal Cell (IGRC)

    Call 19122 or complain via the Adani Electricity app; if unresolved, write to the IGRC (details on adanielectricity.com under CGRF > IGRC).

  2. 2

    Consumer Grievance Redressal Forum (CGRF), AEML

    File a grievance with the AEML CGRF if the IGRC does not resolve it within the MERC timelines (3 days for supply failure, 15 days for others).

  3. 3

    Electricity Ombudsman (Mumbai), MERC

    Representation within 60 days of the CGRF order. 606-608, Keshva Building, Bandra Kurla Complex, Bandra (E), Mumbai 400051; 022-26592965.

    merc.gov.in/electricity-ombudsman/