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SBPDCL power cut complaint number, WhatsApp & app

South Bihar Power Distribution Company Limited — state owned distribution licensee in Bihar.

Area served: Southern Bihar districts including Patna, Gaya, Bhagalpur, Nalanda, Bhojpur, Rohtas, Aurangabad, Munger and Jamui.

How to report a power cut to SBPDCL

SBPDCL

South Bihar Power Distribution Company Limited

Verified 2026-09-04
How to escalate a SBPDCL complaint

Forward the complaint number to your group so nobody has to search for it mid-outage.

Share on WhatsApp

By SMS: SMS short code 5667700 (format not published on the CCRS portal; use the portal or 1912 if unsure).

Subsidiary of Bihar State Power (Holding) Company Ltd (BSPHCL). Smart-meter consumers also use the 'Bihar Bijli Smart Meter' app (Android/iOS), shared with NBPDCL. CGRF details also at cgrf.bsphcl.co.in.

Complaint not fixed? How to escalate

Every distribution licensee in India must run a Consumer Grievance Redressal Forum, and every state has an Electricity Ombudsman above it. Work up the ladder; keep your complaint number from step one.

  1. 1

    SBPDCL Consumer Complaint Redressal System / local Electric Supply Sub-division

    Call 1912 or 1800-202-2813, WhatsApp 9031683592, or register at ccrs.bsphcl.co.in; note the complaint ID.

  2. 2

    Consumer Grievance Redressal Forum (CGRF), SBPDCL

    File in writing at the CGRF for your circle (Patna PESU-E/PESU-W, Gaya, Bhagalpur, Biharsharif, Ara, Sasaram, Aurangabad, Munger, Jamui).

    berc.co.in/ombudsman-cgrf/cgrf/sbpdcl
  3. 3

    Electricity Ombudsman, Bihar (BERC)

    Appeal against the CGRF order. Ground Floor, Vidyut Bhawan-II, BSEB Campus, Bailey Road, Patna 800021; phone 0612-2504470.

    berc.co.in/ombudsman-cgrf/ombudsman