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NBPDCL power cut complaint number, WhatsApp & app

North Bihar Power Distribution Company Limited — state owned distribution licensee in Bihar.

Area served: Northern Bihar districts (north of the Ganga) including Muzaffarpur, Darbhanga, Purnea, Saharsa, Motihari, Chapra and Begusarai.

How to report a power cut to NBPDCL

NBPDCL

North Bihar Power Distribution Company Limited

Verified 2026-09-04
How to escalate a NBPDCL complaint

Complain to @SEVA_NBPDCL on X

NBPDCL answers complaints on X, and a public post is on the record. We write it; you post it from your own account.

@SEVA_NBPDCL No power in Muzaffarpur for over an hour. Please look into it and restore supply. powerwatch.live/in/discom/nbpdcl #PowerCut #Muzaffarpur

Post on X

Keep your account or RR number out of the public post; if @SEVA_NBPDCL asks for it, send it by DM.

Forward the complaint number to your group so nobody has to search for it mid-outage.

Share on WhatsApp Facebook X

By SMS: SMS short code 5667700 (format not published on the CCRS portal; use the portal or 1912 if unsure).

Subsidiary of BSPHCL; shares the 1912/1800-202-2813 call centre, CCRS portal and Suvidha Bihar / Bihar Bijli Smart Meter apps with SBPDCL.

Complaint not fixed? How to escalate

Every distribution licensee in India must run a Consumer Grievance Redressal Forum, and every state has an Electricity Ombudsman above it. Work up the ladder; keep your complaint number from step one.

If the supply was out longer than your state allows, the discom may owe you compensation. What you can claim, and how.

  1. 1

    NBPDCL Consumer Complaint Redressal System / local Electric Supply Sub-division

    Call 1912 or 1800-202-2813, WhatsApp 9031683592, or register at ccrs.bsphcl.co.in.

  2. 2

    Consumer Grievance Redressal Forum (CGRF), NBPDCL

    File in writing at the CGRF for your electric supply circle (list on the BERC site).

    berc.co.in/ombudsman-cgrf/ombudsman
  3. 3

    Electricity Ombudsman, Bihar (BERC)

    Appeal against the CGRF order. Vidyut Bhawan-II, BSEB Campus, Bailey Road, Patna 800021; phone 0612-2504470.

    berc.co.in/ombudsman-cgrf/ombudsman

Sources

Power Watch is independent and not affiliated with NBPDCL. Numbers change — if one here is wrong, Tell usand we'll fix it.