DoPN power cut complaint number, WhatsApp & app
Department of Power, Government of Nagaland — government department distribution licensee in Nagaland.
Area served: Entire state of Nagaland, including Kohima and Dimapur.
How to report a power cut to DoPN
DoPN
Department of Power, Government of Nagaland
- 0370-2243149Smart prepaid meter helpdesk (Kohima)
- Register a complaint online
- www.dopn.gov.in/dopn-portal
Forward the complaint number to your group so nobody has to search for it mid-outage.
Electricity is run by a state government department. The main portal is JavaScript-heavy and its 'Reach Us' page could not be read, so no general 24x7 helpline is listed; the one number shown is the official smart-prepaid-meter helpdesk on smartmeters.dopn.gov.in. NERC has no standalone website found; regulator URL points to the NERC regulations hosted on nagaland.gov.in.
Complaint not fixed? How to escalate
Every distribution licensee in India must run a Consumer Grievance Redressal Forum, and every state has an Electricity Ombudsman above it. Work up the ladder; keep your complaint number from step one.
- 1
Local electrical sub-division / DoPN consumer portal
Use 'Report Power Failure' on the DoPN consumer portal (dopn.gov.in/dopn-portal) or contact the local sub-division; prepaid meter helpdesk 0370-2243149, cepower1helpdesk@gmail.com.
- 2
Consumer Grievance Redressal Forum (CGRF), Department of Power
File a written grievance via the 'Consumer Grievance Redressal' section of the DoPN portal or with the departmental CGRF.
www.dopn.gov.in/dopn-portal/ - 3
Electricity Ombudsman, Nagaland Electricity Regulatory Commission
Appeal against the CGRF order to the Ombudsman under NERC regulations (NERC, Kohima).
Sources
- www.dopn.gov.in/dopn-portal/
- smartmeters.dopn.gov.in/contactus
- nagaland.gov.in/storage/PostFiles/Nagaland-Electricity-Regulatory-Commission-Regulations-2016.pdf
Power Watch is independent and not affiliated with DoPN. Numbers change — if one here is wrong, Tell usand we'll fix it.