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JBVNL power cut complaint number, WhatsApp & app

Jharkhand Bijli Vitran Nigam Limited — state owned distribution licensee in Jharkhand.

Area served: All of Jharkhand through seven electric supply areas (Ranchi, Dhanbad, Jamshedpur, Hazaribagh, Giridih, Dumka, Medininagar), excluding the Tata Steel/TSUISL Jamshedpur licence areas, SAIL Bokaro Steel City and DVC direct-supply pockets.

How to report a power cut to JBVNL

JBVNL

Jharkhand Bijli Vitran Nigam Limited

Verified 2026-09-04
How to escalate a JBVNL complaint

Forward the complaint number to your group so nobody has to search for it mid-outage.

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Successor to Jharkhand State Electricity Board (JSEB), operational since 6 Jan 2014. In Jamshedpur JBVNL serves only areas outside the Tata Steel / Tata Steel UISL licence (e.g. Mango, Jugsalai). The 09431135503/09431135504 numbers on the site are also listed as helplines.

Complaint not fixed? How to escalate

Every distribution licensee in India must run a Consumer Grievance Redressal Forum, and every state has an Electricity Ombudsman above it. Work up the ladder; keep your complaint number from step one.

  1. 1

    JBVNL call centre / local Electric Supply Sub-division

    Call 1912 or 1800-345-6570, WhatsApp 9431135503, email contactus@jbvnl.co.in, or use the JBVNL Consumer Self Care app. The licensee must respond within 30 days.

  2. 2

    Consumer Grievance Redressal Forum (CGRF), JBVNL

    If unresolved in 30 days, file in triplicate at the CGRF for your area (Ranchi, Dhanbad handled by Ranchi/Hazaribagh/Dumka/Chaibasa/Medininagar forums as notified); order within 90 days.

    jserc.org/consumers.aspx
  3. 3

    Electricity Ombudsman, Jharkhand (JSERC)

    Appeal within 30 days of the CGRF order. JSERC Building, beside EPFO office, Hinoo, Doranda, Ranchi 834002; eojharkhand@gmail.com.

    ombudsman.jserc.org/