Power Watch
HomeReportLive MapCitiesCity Intel

DVVNL power cut complaint number, WhatsApp & app

Dakshinanchal Vidyut Vitran Nigam Limited — state owned distribution licensee in Uttar Pradesh.

Area served: South-western UP and Bundelkhand: Agra, Aligarh, Firozabad, Jhansi, Mathura, Hathras, Mainpuri, Etah, Kasganj, Etawah, Auraiya, Kannauj, Farrukhabad, Kanpur Nagar (rural), Kanpur Dehat, Jalaun, Lalitpur, Hamirpur, Banda, Chitrakoot and Mahoba districts.

How to report a power cut to DVVNL

DVVNL

Dakshinanchal Vidyut Vitran Nigam Limited

Verified 2026-09-04
How to escalate a DVVNL complaint

Forward the complaint number to your group so nobody has to search for it mid-outage.

Share on WhatsApp

UPPCL subsidiary. The UP government has proposed privatising DVVNL (Agra discom) and PuVVNL via PPP; as of late 2025 the proposal was still before UPERC and no private operator had taken over. Agra city has had Torrent Power as distribution franchisee since 2010 - Torrent Power Agra helpline applies inside Agra city (verify on torrentpower.com).

Complaint not fixed? How to escalate

Every distribution licensee in India must run a Consumer Grievance Redressal Forum, and every state has an Electricity Ombudsman above it. Work up the ladder; keep your complaint number from step one.

  1. 1

    1912 call centre / district control room / local sub-division

    Call 1912 or 1800-410-1912, WhatsApp 8010957826, email 1912@dvvnl.org; district control-room numbers are listed on dvvnl.org.

  2. 2

    Consumer Grievance Redressal Forum (CGRF), DVVNL

    File online on the UPPCL CGRF portal.

    cgrf.uppcl.org/
  3. 3

    Electricity Ombudsman, Uttar Pradesh (UPERC)

    Appeal against the CGRF order to the Electricity Ombudsman, UPERC, Lucknow.

    www.uperc.org/

Sources

Power Watch is independent and not affiliated with DVVNL. Numbers change — if one here is wrong, Tell usand we'll fix it.