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APDCL power cut complaint number, WhatsApp & app

Assam Power Distribution Company Limited — state owned distribution licensee in Assam.

Area served: Entire state of Assam, including Guwahati, Silchar and Dibrugarh.

How to report a power cut to APDCL

APDCL

Assam Power Distribution Company Limited

Verified 2026-09-04
How to escalate a APDCL complaint

Forward the complaint number to your group so nobody has to search for it mid-outage.

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The apdcl.org site is a JavaScript app and could not be read directly; 1912 was confirmed from an official APDCL RFP document and the app from the Play Store / App Store listings by APDCL. Complaint registration is available inside the myBijulee app rather than at a public URL.

Complaint not fixed? How to escalate

Every distribution licensee in India must run a Consumer Grievance Redressal Forum, and every state has an Electricity Ombudsman above it. Work up the ladder; keep your complaint number from step one.

  1. 1

    APDCL call centre / Sub-divisional Engineer (Level-1), Divisional level (Level-2)

    Call 1912 from anywhere in Assam or register a complaint in the myBijulee app; escalate to the Sub-division then Division if unresolved.

  2. 2

    Consumer Grievance Redressal Forum (CGRF), APDCL

    If not settled at Level 1/2, approach the district CGRF (Guwahati, Tezpur, Dibrugarh, Jorhat, Silchar, Rangia, Bongaigaon, Nagaon). State CGRF: Old AERC Building, ASEB Campus, Sixmile, Guwahati 781022; phone 0361-3154404.

    www.apdcl.org/cgrf/noauth/aboutUs
  3. 3

    Electricity Ombudsman, Assam (AERC)

    Approach only after the CGRF; if no redressal within 30 days or dissatisfied with the CGRF decision. O/o AERC, ASEB Campus, Sixth Mile, Guwahati 22; phone 0361-2234442.

    aerc.assam.gov.in/how-to/file-complain-electricity-bill-or-service-connection